Shipping and returns
Shipping costs in EU are free and delivery is performed by our partner TNT.
Our rugs are stocked in Amsterdam and can be shipped within 2-5 working days.
For custom-made rugs or rugs that are not yet produced, it will take 4-6 weeks to reach you.
The shipping times vary from country to country:
The Netherlands: 2-5 Days
Europe: 5-9 Days
Rest of the World: 14 Days
Your item can be returned within 14 days of receipt.
Return shipping must be arranged at the buyer’s own cost and convenience, using a reliable, trackable courier service. Items must be returned in good condition. Purchase will be refunded within 30 days.
Customs and import charges
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers). Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.